Terms & Conditions

 

                                                                                                                     Last revised: 25 March, 2013

The following governed by Act on Specified Commercial Transactions, which is the Japanese law regarding mail order, will apply when you purchase merchandise through the Gyo-un website.  By placing an order on this website, you indicate that you have read and agreed to our Site Policy, our Private Policy and the following Terms & Conditions. 

 

 

Distributor

 

Gyo-un is the brand of the high-class jeans and the attendant apparel products which are planned and distributed by the following:
■Distributor: AMS corporation, ltd.
■Marketing Manager: Kenji Mizutori
■Business Location: 3F Kofu Bldg., 1-10-1 Kofuen, Nishinomiya City, Hyogo 662-0832
TEL:  (81)-798-69-0882  FAX: (81)-798-63-9294

 

Merchandise

 

Gyo-un jeans are the original and beautiful jeans with the drawing handwritten by the famous artist of Kyoto one by one.  We hope you will use them habitually for a long time. 


・Instructions of Laundry

When you wash the jeans with water, be sure to turn them inside out.  After you wash them, do not tumble dry, which is the way to dry the clothes with spinning and hot wind, in order to protect the handwritten drawing on them against friction.  When you take them to the cleaners, be sure to order them “static drying.”

・About Size

The sizes mentioned in Fit Guide are the rough sizes.  We measured actual finished jeans under the metric system and converted the centimeter lengths into inches.  Therefore, depending on the product, the size may differ from the one we mentioned. 

Before you submit an order to us, be sure to check the size chart in Fit Guide and select the size which will fit you without fail.  If your size is not in the size chart, feel free to contact us.
・About Our Stocks
We don’t have any stocks of the Gyo-un jeans because they are produced on order.  Therefore, it takes about 1 month and a half for them to reach you after your ordering and our confirmation of your payment. 
・About Delivery
After dispatch, we will inform you the tracking No. of the package via e-mail and you can track it on the Internet.  Although it depends on the destination, it will reach you within 1 week or 2 weeks after the dispatch from Japan.  We regret to say that we cannot accept the request of delivery date and the delivery to a P.O. Box. 

The merchandise becomes your property at the time it is exported out of Japan.  We can track the packages until they are gone through the customs formalities in Japan and become foreign goods. We accept no liability for any delay thereafter in the delivery of goods.  We shall not be held responsible for any delay due to inaccuracy of the order information received, including the shipping address.

・About Price
The price in US Dollar fluctuates with the exchange rate every week.  The price will be modified every Monday, or if a Monday is a holiday, then the next business day, according to the exchange rate which is announced by the bank in the morning. 

The price which is mentioned in our website at the time when your order is submitted is applied to your purchase price.

 

About Other Cost

 

The price of the merchandise on our website is mentioned in Japanese Yen or US dollar and does not include the delivery cost.   Please note that, depending on the destination, you may also bear any duties or taxes payable on delivery.   Regarding the duties and taxes, be sure to check with the authorities concerned of each country. 

 

About Payment

 

We only accept the payment of the items through the bank.

 

About Canceling and Return

 

You can cancel your order until we confirm your payment, because we set about the production after we confirm your payment.  After we send an e-mail about our confirmation, we regret to say that we cannot accept the cancel.  In case you must necessarily cancel your order, we refund through the bank, after deducting the actual charges concerned and our charges (the painting fee for the artist, etc.)

We regret to say that we cannot accept the return or the exchange because Gyo-un jeans are one-off.

 

Customer Registration

 

You can register in our customer list even if you don’t buy anything in our website now.

You can receive the announcement of new WAGARA, Japanese-style arts and new products, the latest news and the information of sale or discount from Gyo-un.  Feel free to register!!  When you submit an order to us for the first time, we will register you in our customer list as our customer and send you the latest announcement and news from Gyo-un if you like.

 

Inquiry for Gyo-un

 

If you have any inquiries, please contact us(English only)
For inquiries in Japanese, please contact to info@gyo-un.com

Office Hours: Monday to Friday 10:00-12:00, 13:00-18:00 (JST)
Office closed on Saturday, Sunday, public and company holidays. 

We will get back to you within 3 business days.